United States - English

Important notice for passengers traveling to the United States:

Today, the new electronic device security checking measures took effect, enacted by the U.S. Department of Homeland Security (DHS) on flights to the United States, (this includes tablets, laptops, cameras, and video games). These measures apply to all airlines, at all international airports offering direct and connecting flights to the United States.

In strict compliance with provisions developed by the U.S. authorities, we is working with the airports to implement these measures for passengers to easily board their flights on time.

Passengers can continue traveling with their electronic devices on board, as usual. We recommend arriving at the airport three hours before the flight’s departure to avoid setbacks with the new security measures, and arrive promptly at the boarding gate.

It is our priority to provide the best service in compliance with the international safety guidelines.

FAQ'S

What is this new measure about?

This measure will be enforced at all airports offering direct and connecting flights to the United States, and for all carriers including U.S. airlines. The rule does not apply to flights crossing U.S. air space. These new measures are being enacted by the United States Department of Homeland Security (DHS), effective Wednesday, July 19, 2017.

Who will carry out the enhanced security process? The airlines or the airports?

Airline personnel is responsible for carrying out the security checks.

How much time in advance will I have to show up at the airport?

We recommend arriving at the airport three hours before your flight’s departure, to avoid setbacks with the new security measures and arrive at the boarding gate promptly.

Aeromexico personnel will work with the airport staff to streamline the procedure and make sure passengers can board their flights on time.

Will I have to check my electronic devices?

No. Passengers can continue to travel with their electronic devices on board, as usual.

What are the procedures to be followed for checking the electronic devices?

We have already implemented this new measure on flights to the United States, in line with the Transportation Security Administration’s requirements. We will work with airport personnel to ensure an efficient boarding process, and keep flight departures running on time.

Are the security checks carried out during the security screening process, or afterward? Would it be possible to have a step-by-step description of this new procedure?

The checks will be carried out at the boarding gate. Each passenger’s hand luggage and electronic devices will be checked in front of them. The security check is intended to confirm that the object is an electronic device and not a prohibited item. Upon completion of the checking process, the passenger will be able to board the airplane with their electronic device as usual.

Who implements these new procedures and who will carry them out?

According to information provided by the U.S. Department of Homeland Security (DHS), the airlines are responsible for implementing and carrying out this new checking process.

Which electronic devices will be inspected?

Electronic devices larger than a cell phone, such as tablets, laptops, cameras, and video games. These will be checked in front of the passenger.

The devices must be out of their cases or protectors, to be freely checked by the airline personnel.

Can the device be used on board?

Yes. Once the device has been checked, it can be used on board.

Will customers be checked on their flights back to Mexico?

No. This measure only applies on flights to the United States.