United States - English

Facebook Messenger and Aerobot chatbot

Facebook Messenger and Aerobot chatbot

At Aeromexico we are also here to serve you on Facebook Messenger, whether you use the Messenger mobile app, or access Messenger on the Web at messenger.com or via the "Message" button on our Facebook page. You can also use these direct links:

Aerobot chatbot

On Messenger we offer you the latest technology: our automated chatbot "Aerobot". Just say "Hello" to us on Messenger, and Aerobot will guide you through the available choices and tell you what kinds of questions you can ask.
  • Aerobot can look up flight schedules and prices – if you then decide to buy tickets, Aerobot will guide you to our mobile-friendly website to complete your purchase
  • Aerobot will track a specific flight for you, showing you the updated take-off and landing times
  • Aerobot can get you information about baggage policies and what documents you need to travel

Additional features in Spanish (coming soon in English)

  • Ask any question related to travel or Aeromexico. Aerobot uses artificial intelligence to find you the answer.
  • Once you select your flights, share them with your friends or group of friends. Plan your trip together, easily!
  • Concierge service - receive notifications on Messenger when it's time to check in, flight status, gate etc.
  • Check in for your flight and receive your boarding pass on Messenger
  • Get recommendations about hotels, restaurants, and things to do in any of our destinations

Human attendants

If Aerobot can't answer your question, it will send your question to one of our human attendants who will help you within minutes. For immediate attention, however, we recommend you call us at (0155) 5133 4000 in Mexico and 1-800-237-6639 in the U.S. and Canada.

Future functionality

In the near future, we will be integrating Messenger with our sales team so that you can chat with a human attendant who can help you reserve a flight, if you prefer that to using our mobile-friendly website. After our agent reserves your flight, you can then pay with a credit card online, or with cash at MoneyGram locations across the United States.
Aeromexico is the first airline in the Americas to introduce a chatbot, a reflection of our commitment to constantly innovate to make your traveling experience easier and to let you communicate with us the way that you most prefer.
Aeromexico's chatbot and artificial intelligence project won the 2016 awards for best project in the Travel sector and best project in Technology given by the Mexican Internet association AMIPCI.