United States - English

Pets on board

Pets on board


Aeromexico welcomes your pet for travel on flights under six hours, in one of three ways:

  • In cabin: Bring your pet onboard for travel within Mexico and to/from the USA, Canada, and Central and South America, for a special fee;
  • Checked: Check in your pet to be transported in the cargo hold, if your dog, cat, or chicken weigh less than 100 lb (45 kg), including the weight of the carrier, for a special fee; 
  • As cargo: If your pet weighs more than 100 lb (45 kg) including the weight of its carrier, or if you wish to ship another type of animal, please call our Cargo Department toll free at 1 (800) 368-4226 for more information.


Pets on board:

(Applies only to dogs as described in the following table):

Type of
Aircraft
Carrier Size* Maximum
Dog Weight
Number of Dogs per Flight
Clase
Premier
Economy
Cabin
Total
E145 16 x 12 x 7 inches
(40 x 30 x 18 centimeters)
length x width x height
15 lb (7 kg) ** N/A 2 2
E170 19 x 12 x 10 inches
(48 x 30 x 25 centimeters)
length x width x height
20 lb (9 kg) ** N/A 2 2
E175 N/A 2 2
E190 2 2 4
B737 2 4 6
B767 19 x 12 x 10 inches
(48 x 30 x 25 centimeters)
length x width x height


20 lb. (9 kg) ** N/A 4 4
B777
B787

 

Pet in Cabin fees

Destination
To/From
Price
Domestic $1,000 MXN
USA., Canada, Central and South America
$125 USD

 

Prices include VAT. Prices and Taxes may vary depending on the sales method.
* Hard or soft plastic carriers or certain bags (approved for air transportation as specified by the respective service providers) with an interior base made of a single piece of absorbent material and adequate ventilation are acceptable, as long as the dog can turn and lay down naturally.
** Total weight including both the weight of the pet and carrier.

  1. Applies only on flights under six hours.
  2. On our B767, B777, and B787 wide-body aircraft, this applies only to the Economy Class cabin, given space limitations underneath the seats in the Clase Premier cabin.
  3. Dogs are subject to inspection by the Department of Health and/or the airport authorities.
  4. Passengers must present a rabies vaccination certificate for their dogs, issued within 30 days before their scheduled flight date.
  5. Passengers must obtain and submit a health certificate issued by the Ministry of Agriculture, Livestock, Rural Development, Fisheries and Food (SAGARPA) for dogs on international travel, other than on flights to and from the U.S. and Canada.
  6. Clients are limited to carrying only one dog on board each flight.
  7. Unaccompanied minors are not allowed to travel with dogs.
  8. As a general rule, dogs younger than eight weeks are not permitted for transportation on Aeromexico; however, dogs must be at least four months old for travel to the U.S.
  9. Dogs under medical treatment are not allowed.

Restrictions

  • Only one pet per passenger is permitted in the cabin.
  • Up to six pets are allowed per flight, depending on the type of aircraft.
  • Pets must remain inside their carriers at all times while on board the plane.
  • Pets can be brought into the Salón Premier VIP lounges, as long as they are kept inside their carriers.
  • Passengers are solely responsible for learning and complying with all applicable national entry requirements. Please contact our Call Center for more information in this regard.
  • Pets must travel on the same flight as their owners.
  • Oxygen will not be administered to pets in case of an emergency.
  • Passengers traveling with pets will be assigned window seats not included in the bulkhead or exit rows, which are saved for passengers traveling with wheelchairs or unaccompanied minors, among other special needs.
  • Bulldogs and similar snub-nosed dog breeds are not accepted for as checked baggage since they may have difficulty breathing during the flight and experience high levels of stress. This restriction includes all Bulldogs, such as English, American, and French, among others.
  • Bulldogs are only accepted as pets in cabin, always meeting the respective flight conditions and requirements.


Important rules

  • Pets should by hygienically presentable to keep from disturbing other passengers.
  • Pets should remain in their carriers from the security checkpoint at the airport of origin until passing through the security checkpoint at the destination airport.
  • Passengers are responsible for their pet’s cleanliness and hygiene during the flight.
  • Pets must not be taken out of their carriers or from under the seat at any time or for any reason during the flight.
  • These guidelines do not apply to Service and/or Emotional Support Animals, whose treatment remains unchanged.
  • Dogs that do not meet the requirements established to travel in the cabin will be accepted as checked in the hold (AVIH) or as Aeromexico Cargo, following the applicable requirements.
  • Airport Authorities are kept informed of the corresponding rules through the Directorate General of Civil Aviation DGAC; therefore, passengers should not have any trouble when going through the security checkpoints.

Pets as Checked Baggage

Pets can travel in our cargo compartment, when your dog, cat, or chicken weigh no more than 45 kg, including the weight of the carrier. Their transportation requires an additional charge, separate from your luggage.

Container Requirements

Containers must meet the specifications established in the IATA Live Animals Regulations for transporting animals by air. Please call our Customer Service Center for more information in this regard.

COMMON ANIMALS (domestic pets, such as cats and dogs)

  • The size of the container must be provide enough space for your pet to move around freely inside, and stand and lie down in a natural position.

 

CHICKEN

  • Cardboard or wooden carrier for domestic travel
  • Wooden carrier for international travel
  • Carriers must be leak-proof, have handles, and offer proper ventilation
  • The carrier’s size must allow the chicken to stand
  • The chicken’s feathers must remain inside and not stick through the carrier

 

Customers must provide a CITES certificate for international transportation, or a document supporting legal origin for domestic transportation of all animal species listed in the CITES attachments.

Customers must present a certificate issued by a veterinarian for transportation of pets between 8-12 weeks old, indicating that the animal is in good health and can travel by air, as since animals this age are more vulnerable to dehydration.

Ask the authorities about specific transportation requirements for the species at both the point of origin and destination.

 

Restrictions

Animals that smell bad and are not in good health will not be accepted. Animals less than eight weeks old will not be allowed for risk of dehydration during transport. The airline will not accept lactating animals or animals that have not been weaned.

To ensure your pet’s welfare, Aeromexico has set restrictions on the transportation of snub or pug-nosed pets to keep them from exposure to extreme hot or cold temperatures. If you want to transport your snub or pug-nosed pet, we recommend reserving a direct flight or one with a few stopovers and avoid traveling during the peak season. Aeromexico Cargo must approve transportation of your snub or pug-nosed pets, including:

 

SNUB OR PUG-NOSED DOGS

  • Affenspincher
  • American Staffordshire terrier
  • Boston Terrier
  • BrusselsGriffon
  • Boxer (All Types)
  • Bull dog (All Types)
  • Bull Mastiff
  • Bull Terrier Inglés
  • Cane corso
  • Carlino (All Types)
  • Cavalier Spaniel
  • Cavalier King Charles
  • Chow-Chow
  • Dogo de Burdeos
  • English Toy Spaniel
  • Grifon de Bruselas
  • Japanese Spaniel
  • King Charles Spaniel
  • Lhasa-apso
  • Maltes
  • Mastiff
  • Mastin (All Types)
  • Pekinés
  • Pug
  • San Bernardo
  • SharPei
  • Shich-tzu
  • Spaniel inglés enano
  • Spaniel tibetano
  • Yorkshire terrier

 Note: This includes Bulldogs of all breeds (English, American, French, puppy, etc.).

SNUB OR PUG-NOSED CATS

  • Burmese
  • Exotic Shorthair
  • Himalayan
  • Persian

 

Carrier requirements

References
Aircraft Size (length x width x height)
E145 38 x 32 x 30 inches
(95 x 80 x 75 centimeters)
E170 / E175 / E190 / B737 40 x 36 x 32 inches
(100 x 90 x 80 centimeters)
B777 / B787  48 x 44 x 36 inches
(120 x 110 x 90 centimeters)

 


Checked Pet Fees

Destination
To/From
Paid for at the
Airport
Domestic $1,000 MXN
Tax included
USA., Canada, Central America,
Colombia, Venezuela, Perú, Ecuador
125 USD
Tax not included
Argentina, Brasil, Chile, Europa, Asia 125 USD
Tax not included


Prices and Taxes may vary depending on the type of sale.

 


Required Documentation

Passengers must sign a Pet Disclaimer form when checking their pets in at the airport.

Required Documentation
Route Cats and Dogs Other Animals
Within
Mexico
Unlimited mobility
No health certificate required
Animal health certificate issued by the
local SAGARPA office*
International
flights from
Mexico
Animal health certificate obtained from
the destination country’s health
delegation in Mexico
Consider the possibility of inspection by
the destination country’s quarantine
office
International
flights to
Mexico
Health certificate issued by a veterinarian
within 30 days prior to the scheduled
flight departure, including deworming and
vaccination certificates
Animal health certificate issued by the
Import/Export Deputy Director’s Office,
meeting all applicable quarantine
requirements

 

More information about traveling with service or emotional support animals

 

Service Animals

Service animals are different than emotional support animals in that they are trained to provide specific aid to a person with a physical disability.

No Additional Fee

Service animals and emotional support animals will be accepted without charge for travel in-cabin on the same flight as their owners. 

Guide Dogs and Service Animals

The transport of service animals in the cabin is permitted only for guide dogs and other service animals as they are considered an essential part of the passenger's ability to travel. 

In the majority of cases, we don’t ask passengers using service animals to present additional documentation. Nonetheless, it is expected that the service animal is well-behaved and obeys their owner’s commands.

If the aforementioned requirements are met, there is no need to confirm use of a service animal with us.

If your flight is international, you must check the requirements for transporting animals according to the corresponding authorities at your destination (See: Checking your pet). Additionally, the requirements of your destination country are reviewable at the embassy of said country. For domestic flights all that is needed is written proof of vaccinations received.*

In the event that your service animal is misbehaved, we may ask you questions about the training of your service animal.

Like any other passenger with a disability, you are free to sit in any available seat if and when it is not located in an an emergency exit row or bulkheads, and provided that the animal stays seated on the floor under your seat.

Animals occupying regular passenger seats is not allowed.

If you are traveling with with a larger service animal or multiple service animals, you will need to be reseated should one of the animals invade the space of another passenger, walk out into the aisle, as the latter is against FAA regulations.

Any animals whose size or hygiene issues represent a health risk to passengers may not travel, including: reptiles, ferrets, arachnids, and rodents — among others.

Some destinations, such as Great Britain, have quarantine laws for animals and may deny their entry.

Passengers wishing to travel to the United Kingdom with service animals should schedule prior authorization and payment of processing. The following is a contact number for the corresponding reception center.

London Heathrow (LHR)

City of London Animal Reception Centre

City of London

Guildhall, PO Box 270

London EC2P 2EJ

(0)208 745 7894

*Applicable only to flights within Mexico

 

Emotional Support Animals

We abide by the Transport Access Law, which states that passengers traveling with emotional and/or psychological support animals may do so without additional fees, under the following conditions:

Passengers Requirements:

  • Passengers must submit medical documentation indicating the need to travel with a service animal

  • The animal must wear a muzzle if necessary, be harnessed properly, and travel at the feet of the owner not in an exit or emergency row.

We will accept service animals of medium size (maximum weight of 9 kg/20 lb), after verification of official documentation. We do not allow the transport of reptiles, arachnids, or rodents.

The service animal may be registered directly at the airport check-in counters with the following documentation:

  • Passenger: For Emotional support animals: letter from licensed physician stating passengers need to travel with service animal and description of said animal.

  • Service Animal: Certificate of service animal accreditation.

Note: No animals can travel that pose a risk to the health and safety of our passengers.

  • A medical certificate detailing the need of the passenger to travel with an animal, related to a mental health-related disability, other than when under the care and supervision of a doctor (certificate must not me more than a year old).

The certificate must be issued by a mental health specialist, on a document with their license number, business name, address, phone number, and signature.

  • If your flight is international review the requirements in the menu labeled Documents required by Mexican authorities. You must also be in compliance with the regulations of your destination, and may do so by contacting the embassy of said country.

  • For domestic flights all that is required is a vaccination certificate.

 

Restrictions by Country

Argentina: Health department requirements for the transportation of dogs and cats include proof of current rabies vaccination (booklet or animal health card) and an animal health certificate issued by the official health authority of the country of origin (SAGARPA), dogs and cats younger than 3 months from African or Asian countries (excluding Japan) do not require a rabies vaccination certificate. Passengers must also obtain authorization from Argentinean agency SENASA, prior to departure.

Brazil: Dogs and cats require an internationally approved health certificate from a veterinarian issued by the government of the country of origin. If pets are older than four months, a rabies vaccination certificate is required. If pets are younger than four months, this should be specified on the international health certificate.

Canada: dogs and cats accompanied by their owners require an original vaccination certificate, in French or English, issued by a licensed veterinarian.

Chile: Dogs and cats require a health certificate issued by a public agency in the country of origin as well as the rabies vaccination certificate administered to the animal between 1 and 12 months before arriving in Chile.

China: Only one pet per passenger (dog or cat) is allowed, and requires the veterinary health certificate and rabies vaccination issued by the government veterinary authority. The certificate should be valid for at least 30 days before arrival.

Colombia: The original and a copy of the veterinary health certificate (which should contain all of the animal’s information) are required and should be issued 8 days prior to arrival along with a copy of the vaccination certificate. The airport of origin must notify the airport manager of the destination airline, so they are aware and also notify an available veterinarian for when the pet arrives. Import charges apply.

Costa Rica: Dogs and cats are subject to quarantine for up to six months. An import permit issued by a veterinary public health service of San Jose, Costa Rica is required, plus a rabies vaccination and health certificate.

Cuba: Dogs and cats on flights must have official health certificates. Dogs must have a rabies vaccination certificate issued by the Cuban consular representative in the country of origin.

France: Warning: animals arriving without the necessary certificates will be returned to the place of origin or destroyed, subject to special regulations of the European Parliament Regulation (EC) 998/2003. Dogs and cats should be accompanied by their owners or representative, have identification, have a rabies vaccination certificate, a rabies serological test from a sample taken 21 days after vaccination and three months before the flight conducted in an authorized laboratory. Pets younger than three months are not accepted. Pets will be subject to veterinary inspection upon arrival in France.

Honduras: Dogs and cats must have health certificates issued by a licensed veterinarian in the country of origin and an import permit from the Directorate General of Domestic Animals. Clients must also provide rabies, distemper, and hepatitis vaccination certificates for their dogs. The corresponding import permit can be obtained upon arrival in Honduras.

Japan: The Office of Animal Quarantine in Japan should be notified 40 days prior to arrival so that it can issue an animal inspection approval document. Pets must have a microchip containing the animal’s information and health export certificate to be verified against the microchip number. Animals must be confirmed to have no history of rabies during the past two years.

Mexico: In conformity with Article 21 of the Federal Animal Health Act, dogs and cats that can move around freely do not require an animal health certificate for travel on flights within Mexico. All cats and dogs on international flights to/from Mexico need a rabies vaccination and health certificate issued by a Veterinarian within five days before the scheduled flight date.

Nicaragua: Dogs and cats must have both a rabies vaccination and veterinary health certificate issued by the country of origin.

Peru: Dogs and cats must have a rabies vaccination and veterinary health certificate issued by the country of origin.

Spain: Subject to special regulations of the European Parliament, Regulation (EC) 998/2003. Dogs and cats should be accompanied by their owners or representative, have identification, have a rabies vaccination certificate, a rabies serological test from a sample taken 21 days after vaccination and three months before the flight conducted in an approved laboratory. Pets younger than three months are not accepted. Pets will be subject to veterinary inspection upon arrival in Spain.

UK: On flights to London, pets are not permitted for transport even registered as cargo; however, they are accepted on flights from London to Mexico as checked baggage and as cargo.

USA: A rabies vaccination certificate issued by an authorized veterinarian identifying the pet, date of administration, and types of vaccine is required. Pets are subject to a health inspection by the quarantine officer upon arrival in the U.S. airport. Dogs younger than four months are not permitted.

More baggage information

BAGGAGE SOLUTIONS