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Terms and conditions

Terms and Conditions

  • The reservation must be completely paid for. If the purchase has been made with a bank card, then it must be authorized by the banking institution.
  • The ticket must be electronic
  • Only available for flights operated by Aeromexico and Aeromexico Connect. Available only if entire route is on Mexico domestic or international flights operated by Aeromexico and/or Aeromexico Connect, and all segments are confirmed.
  • Not available on code-share flights.
  • Avilable for all Aeromexico fare classes.
  • Reservations cannot have more than 6 (six) passengers and/or 4 (four) segments.
  • Reservations with special services, including wheelchair, oxygen use, infants, unaccompanied minors, and pets will not be able to use Web Check-in and must check in at the Aeromexico counter at the departure airport.
  • If your reservation has been modified (flight, date, name, route or fare change) please call us before you use Web Check-in.

Travel Documents

  • It is the passenger’s responsibility to review and verify all information on the reservation before printing. If there is an error, the passenger must contact Aeromexico before printing.
  • Aeromexico will not be responsible for printing errors due to lack of paper in a printer, technical failures in a printer or computer, electrical outages or any other reason.
  • The printed documents cannot be partial, they must be fully printed. In case of partial printing, the passenger should try again.
  • With the new Web Check-in service, a boarding pass can be printed several times, so the fraudulent use of duplicate boarding passes will be subject to penalty by law.
  • Travel documents can be printed between 24 and 2 hours before flight departure for international flights nad 48 to 2 hours before departure for Mexican domestic flights.

Other Conditions

  • In the event of unforeseen operational reasons, your seat may be reassigned without prior notice.
  • When passengers need to check luggage, it must be done at checked baggage counters in the airport. Baggage check policies apply.
  • Passengers must arrive at the boarding gate with all printed travel documents and appropriate personal identification at least 45 minutes prior to flight departure.
  • The passenger is required to show his/her boarding pass along with a valid photo ID when requested by airport security personnel and/or Aeromexico staff.


For further information, please call the phone number at the top of this page.

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