Aeromexico Terms and Conditions
Thank you for visiting the Aeromexico Internet site “aeromexico.com” (the “Site”). By accessing and using the Site, you agree to be bound by the following Agreement without limitation or qualification. Therefore, we request that you carefully review this Agreement before continuing. If you do not agree to be legally bound by these terms and conditions, you may not access the Site. Aeromexico reserves the right to amend this Agreement and make changes to any of its products or programs described in the Site at any time without prior notice and free of liability. All such reviews are obligatory for you, and therefore, when you use the Site, you must visit this page periodically in order to review the Agreement in force. Aeromexico also reserves the right, entirely at its discretion, to deny access to the Site at any time. On occasion, Aeromexico executes agreements with third parties to provide its customers with the opportunity to acquire services, products and special prices offered by said parties. You shall not be considered to be in breach of this Agreement when you abide by the terms and conditions of such program. Equally, the terms and conditions herein shall be considered as extended to the extent necessary to permit such third parties that have executed formal contracts with us to operate under the terms hereof. The sub-headings hereof are provided for ease of reference and shall not be used for the interpretation hereof.
Intellectual Property Notice
Unless otherwise stated, all information, Club Premier account information, articles, data, images, passwords, Personal Identification Numbers (“PINs”), screens, text, user names, Internet pages and other material (referred to as a whole as the “Contents”) that appear on the Site shall remain the exclusive property of Aerovias de Mexico, S.A. de C.V., Aeromexico, or its subsidiaries and affiliates.
All information, products, services and software contained on the Site or used on the Site (herein referred to as the “Contents”) are registered under copyright by Aerovias de Mexico, S.A. de C.V. All rights reserved. It shall be considered that all material viewed or read on the Site is registered under copyright in the name of Aeromexico or used with the permission of same, unless otherwise stated.
Registered trademarks, logos and service brands (referred to as a whole as the “Trademarks”) that appear on the Site are registered and non-registered trademarks of Aerovias de Mexico, S.A. de C.V. or other parties.
Images of persons, objects, and places that appear on the Site shall remain the property of Aerovias de Mexico, S.A. de C.V., or are used with said party’s permission.
Aeromexico is the owner or licensed user of all software contained on the Site, including, but not limited to, all the controls of the HTML and the Active X codes. This software is protected by copyright and other laws as well as by the stipulations of international treaties. The law expressly prohibits the modification, redistribution or reproduction of software, and said offenses may lead to the imposition of severe civil and criminal penalties. Aeromexico shall bring legal action and support any legal action against any party that breaches said legislation to the fullest extent of the law.
All copying, displaying, distributing, downloading, granting under license, modified publishing, re-sending, reproducing, re-using, selling, transmitting, using to create related work or using in any other manner the Contents of the Site for public or commercial purposes is strictly prohibited. No part of the Contents of the Site shall be interpreted as conferring any concession or license to use any intellectual property whether by impediment, implication or any other manner.
Limitations of Use
Aeromexico offers the Site solely in order for users to check the availability of goods and services offered on the Site, and to make legitimate Reservations or conduct any other business with Aeromexico, and for no other purpose whatsoever. The Site is for personal use and not commercial use. You hereby agree to use the Site’s services solely to make Reservations or legitimate purchases for yourself or on behalf of another person for whom you are authorized to act legally in accordance with the terms herein.
You hereby agree with no limitations whatsoever to refrain from making false Reservations or any Reservations in advance of demand. Should Aeromexico determine that a user has confirmed various Reservations to one or more destinations on or close to the same date, Aeromexico, without prior notice, shall reserve the right to cancel all the space confirmed, related to multiple Reservations. You hereby agree to be bound by the terms and conditions of purchase imposed by Aeromexico, including, but not limited to, the payment of all amounts when they fall due and the compliance of all rules regarding the availability of tickets, products and services. You shall remain fully liable for all evaluations, charges, rights, quotas and taxes arising from the use of the Site.
User account information shall remain the exclusive property of Aeromexico. While you may access your account information through the Site, you may not permit access to any third party that is not a family member or under your direct supervision as part of their employment. You may not permit access to your account by a third-party Internet service, including, but not limited to, any mileage administration service, mileage registration service or mileage accrual service.
You must access your account information directly through the Site and not through a different site, including, but not limited to, any mileage administration service, mileage registration service or mileage accrual service. You shall also be in breach hereof if you permit any Club Premier member to access his/her account information without visiting the Site.
You hereby agree not to misuse the Site. The term “Misuse” includes, but is not limited to, the use of the Site to perform any of the following actions:
Distribute, disclose, announce or publish any information or material that degrades, embarrasses, harasses, humiliates, intimidates or threatens any individual or group of individuals based on age, descent, color, ethnic origin, marital status, medical condition, physical or mental incapacity, national origin, race, gender, sexual orientation, union or non-union affiliation or any basis protected by federal, state or local law.
Abuse, defame, harass, threaten or infringe upon the legal rights of others in any manner whatsoever, including, but not limited to, the privacy and publicity laws.
Download or upload files that may harm the operation of another party’s computer, such as viruses, corrupted files or similar software.
Download or upload files that contain, including, but not limited to, software that breaches copyright, privacy and publicity rights of other parties, unless you hold, control or have been authorized to exercise said rights.
Declare incorrectly or omit to quote the origin or source of any downloaded or uploaded file.
Download or upload files that do not contain the exclusively announced language, the author’s references and/or the copyright, patent or trademark note.
Participate in any commercial purpose, including, but not limited to:
Announcing or offering any goods or services
Conducting contests or surveys
Distributing chain letters or announcing any Ponzi or pyramid scheme
Announcing or offering to sell any business opportunities, direct sales opportunities, employment, independent contractors’ posts, multi-level sales opportunities or assets
Announce, send or by any other means, disclose any confidential information, commercial secrets or other exclusive confidential and/or protected data belonging to any individual or company, including, but not limited to, Aerovias de Mexico, S.A. de C.V. or any of its affiliates.
Download or upload files that as far is reasonably known, cannot be legally distributed through the Site.
Copy or create work arising from displaying, distributing, granting under license, producing, recreating, reproducing, selling, transferring or transmitting any information, products, services or software obtained from or through the Site.
Supervise or copy any Contents by means of any manual process, robot, spider or other automatic device without the prior written consent of Aeromexico.
Act as an agent or attorney for any party that is not:
Immediate family; or
A direct superior at work
Undertake any action that imposes or may impose an unreasonable or too large a burden on the infrastructure of the Site.
Act as a mileage administration service, mileage registration service or mileage accrual service on behalf of any Club Premier member.
Access the information of any Club Premier member, protected by the Site connection, and announce it on any other Web site, with or without the prior consent of said Club Premier member.
Use another Club Premier member’s password or PIN during the connection, unless the user is:
The Club Premier member to whom said password or PIN has been assigned (the “Authorized Club Premier Member”)
A family member of the Authorized Club Premier Member acting with the permission of the Authorized Club Premier Member; or
An employee of the Authorized Club Premier Member acting with permission of the Authorized Club Premier Member
- Participate in any conduct that is, or that Aeromexico considers to be in conflict with this Agreement. Aeromexico prohibits Misuse and access to the Site for the purposes of Misuse or other similar purposes which shall be considered as unauthorized use of the Site.
With No Guarantee from Aeromexico
The Contents may contain inaccuracies and/or typographical errors. Aeromexico may alter, change or improve the Contents at any time without prior notice. Aeromexico makes no statement or guarantee as to the completeness or the accuracy of the Contents and does not commit itself to updating it. Aeromexico makes no statement about the appropriateness of the Contents for any purpose whatsoever. USERS USE THE SITE ENTIRELY AT THEIR OWN RISK. THE CONTENTS ARE PROVIDED “AS IS” WITHOUT ANY GUARANTEE OF ANY KIND, WHETHER EXPRESS OR IMPLICIT, INCLUDING, BUT NOT LIMITED TO, ANY IMPLICIT GUARANTEE OR EXPECTED PRIVACY, OWNERSHIP FOR A SPECIFIC PURPOSE, BREACH OF THE LAW OR PROPERTY. UNDER NO CIRCUMSTANCES SHALL AEROMEXICO OR ITS AFFILIATES BE LIABLE FOR ANY DAMAGE (EVEN AS CONSEQUENCE, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR ANY OTHER DAMAGE) THAT MAY ARISE FROM OR IS RELATED TO THE USE OR THE INABILITY TO USE THE SITE FOR ANY PART OF THE CONTENTS OBTAINED THROUGH THE SITE OR ANY OTHER MEANS RELATED THERETO, REGARDLESS OF WHETHER SUCH DAMAGE IS BASED ON CONTRACTS, NET LIABILITY, LOSS OR OTHER THEORIES OF LIABILITY, AND ALSO REGARDLESS OF WHETHER AEROMEXICO RECEIVED A REAL OR IMPLICIT NOTIFICATION THAT IT WAS LIKELY THAT SAID PARTY WOULD CAUSE SUCH DAMAGE.
Aeromexico does not guarantee or state that the use of the information and material contained on the Site shall not breach the copyright of third parties. Aeromexico shall not be liable for any virus or other damage caused to users’ computer equipment or other property as a result of accessing, navigating or using the Site, or as a result of downloading any audio, image, material photograph, text or video file from the Site. Since Aeromexico offers products and services all over the world, the Site may make reference to certain goods, products and/or services that are not available in the user’s area. A reference to goods, products and/or services without limiting their geographical scope shall not imply that Aeromexico offers or intends to offer such goods, products and/or services in all parts of the world.
aeromexico.com and its affiliates try to be as accurate as possible. However, aeromexico.com does not guarantee that descriptions of the products or other contents of the site are accurate, complete, reliable and up to date and free of errors. If a product offered by aeromexico.com is not as described, the user’s sole remedy shall be to contact Customer Care.
Use of Information Provided by Users
Users may not use false e-mail addresses, supplant any individual or company or in any other manner conceal the origin of a card or other content. aeromexico.com reserves the right (but not the obligation) to eliminate or edit such content.
We may provide users with pass codes for the use of certain services. This pass code shall remain the exclusive property of Aeromexico, however, precautions must be taken to protect the security of the pass codes. Aeromexico shall not assume any liability whatsoever and shall not be liable for damage incurred as a result of the disclosure of a pass code to or the use of a pass code by a third party.
Although Aeromexico adopts all reasonable measures to store and avoid unauthorized access to your personal information, we cannot be held liable for the actions of parties that achieve unauthorized access and therefore we do not extend any express or implicit or any other guarantee against unauthorized access to your personal information. UNDER NO CIRCUMSTANCES SHALL AEROMEXICO OR ITS AFFILIATES BE LIABLE FOR ANY DAMAGE (EVEN AS CONSEQUENCE, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR ANY OTHER DAMAGE) THAT MAY ARISE FROM OR IS RELATED TO UNAUTHORIZED ACCESS BY A THIRD PARTY TO A USER’S INFORMATION, REGARDLESS OF WHETHER SUCH DAMAGE IS BASED ON CONTRACTS, NET LIABILITY, LOSS OR OTHER THEORIES OF LIABILITY, AND ALSO REGARDLESS OF WHETHER AEROMEXICO RECEIVED A REAL OR IMPLICIT NOTIFICATION THAT IT WAS LIKELY SAID PARTY WOULD CAUSE SUCH DAMAGE.
Links to Other Sites and to “The Site”
Aeromexico specifically denies permission to/from hyperlinks or other references to the Site, unless permitted in accordance with a separate written agreement with Aeromexico. Aeromexico also denies permission to use any material protected under trademark and copyright law to offer said hyperlinks and references, unless permitted in accordance with a separate written agreement with Aeromexico. Aeromexico shall not be liable for sites that offer hyperlinks and references to the Site unless such sites are operated by Aeromexico.
Users’ Communication with Us
Aeromexico shall not treat any communication sent to it via e-mail or any other means as confidential and shall not be obliged to refrain from publishing, reproducing or using users’ communications in any manner whatsoever for any purpose.
Aeromexico shall not accept unrequested proposals related to its business, including, but not limited to, proposals for advertising, logo, names, processes, products, promotions, services, advertising and technical slogans. Therefore, Aeromexico requests users not submit said proposals. Refrain from also sending artistic creations, plans, demonstrations, designs, diagrams, photographs or original samples. Aeromexico has adopted this policy to avoid claims that we have copied such unrequited ideas without authorization when, in fact, we develop the idea independently even before receiving the unrequested proposal. Should users send us unrequested proposals, it shall be understood that Aeromexico may use any idea, concept, invention, method or technique submitted in said communication for any purpose, including the development, production and/or marketing of goods, products or services. Aeromexico may use such concepts without any obligation whatsoever to offer any compensation for same.
Users visiting aeromexico.com or sending us e-mails are communicating with us electronically. Therefore, users accept to receive electronic communications from us. We shall communicate with users via e-mail by placing notices on the Site or in our e-Newsletters. Users hereby accept that all agreements, notices, disclosures and other communications sent by us electronically satisfy all legal requirements that such communications are in writing.
Notice of Incorporated Terms
Air transportation is subject to the terms of individual contracts (that include rules, regulations, fares and conditions) of the air transportation companies, which are included for reference on each ticket issued and form part of the air transportation contract. Such terms may include, but may not be limited to the following:
Limitation of liability for personal injury or loss
Limitation of liability for baggage, including fragile or perishable goods and the availability of excessive valuation coverage
Claim restrictions that include periods in which passengers must file claims or bring legal action against the air transportation contractor
Rights of the air transportation contractor to amend the terms of the contract
Rules of the confirmation of Reservations, passenger check-in times and declining to offer transportation services
Rights of the air transportation contractor and limitations of liability for delay and the impossibility to render the service, including schedule changes, the substitution of air transportation contractors, alternative equipment and changes to routes
Users can obtain additional information about points 1 through 6 anywhere that Aeromexico tickets can be purchased. Users reserve the right to review the entire text of the rules of the air transportation contractor that renders the service at the user’s airport and at the corresponding ticket offices. Users are also entitled, when applicable, to receive the entire text of the applicable terms, free of charge, included for reference of each air transportation contractor that renders the service. Information on how to request the complete text of the terms of each air transportation contractor is available in the United States where air tickets are sold.
All monetary amounts quoted on aeromexico.com are expressed in U.S. Dollars (USD), except where otherwise stated.
Documentation requirements for departure by Air from the United States
The Western Hemisphere Travel Initiative (WHTI) requires all air travelers (including U.S. citizens) to and from North and South America, the Caribbean, Bermuda and the adjacent islands to have a passport or other accepted document that establishes the bearer’s identity and nationality to enter or re-enter the United States.
Requirements for travelers from/to U.S.
- U.S. CITIZENS– must provide one of the following:
Valid U.S. passport
NEXUS Card (to be used only at designated NEXUS locations)
U.S. Government-issued Transportation Letter
U.S. citizen military personnel on active duty may be boarded without a U.S. passport if in possession of official travel orders and valid military ID.
U.S. citizen merchant mariners may be boarded without a U.S. passport if in possession of a U.S. Merchant Mariner Card indicating U.S. citizenship.
- U.S. RESIDENTS– must provide one of the following:
Permanent Resident Card, Form I-551
Temporary Resident Stamp (“ADIT”) contained in a passport or on an I-94
Reentry Permit, Form I-327
Refugee Travel Document, Form I-571
Alien member of the U.S. Armed Forces in possession of official orders and military identification card
- VISITORS- must provide the following
- Valid Passport
Emergency Travel Document: An Emergency Travel Document is issued by a foreign embassy or consulate specifically for the purpose of travel to the bearer’s home country. It typically has a short validity date (one year or less) and may limit the number of entries. An Emergency Travel Document may be in the form of a traditional passport booklet or may be a single sheet of paper on foreign consulate letterhead.
NOTE: Destination countries may require additional documentation.
National identity cards, certificates of citizenship, certificates of naturalization and other civil identity or vital statistics documents are NOT considered travel documents and are NOT valid for departure from the U.S. by air.
Overselling of Flights
Airline flights may be oversold and it is possible that a seat on a flight is unavailable when a customer has a confirmed reservation. If a flight is oversold, no passenger shall be denied a seat unless Aeromexico personnel first ask for volunteers to assign their reservation in exchange for a compensation payment at the discretion of Aeromexico. If there are insufficient volunteers, Aeromexico may deny boarding to other passengers in accordance with the boarding priority. With a few exceptions, passengers denied boarding involuntarily shall be entitled to compensation. The complete rules for the payment of compensation and boarding priorities are available at all airport ticket counters and boarding gates. Certain airlines do not apply these measures of protection for the consumer to travel from certain countries other than the United States, although there may be other measures of consumer protection. Check with each airline.
Limitations of Liability for Baggage
International Flights – For most international flights (including segments within Mexico), liability for loss, delay or damage to baggage shall be limited to approximately $9.07 USD per pound ($20.00 USD per Kg) for checked baggage and $400 USD per passenger for unchecked baggage.
Flights within Mexico – Liability shall be limited to 75 days of the current Mexico City minimum wage per passenger with ticket (for checked baggage).
No liability shall be assumed for electronic or photographic equipment, jewelry, cash, computer equipment or other articles of similar value.
Aeromexico does not assume any liability for fragile or perishable articles. Please consult the airline for further information.
All baggage damaged in transit must be reported within 7 days of receipt.
Note: The rules governing the limitations to Aeromexico’s liability for lost, damaged or delayed baggage and the passenger’s responsibility for prompt notification of such loss, damage or delay shall vary in accordance with the nature of the journey. Contact any Aeromexico agent for specific information.
Aeromexico prohibits smoking on all its flights. The use of tobacco products is prohibited on the entire Aeromexico flight system.
This Agreement constitutes all issues that govern access to and the processes and use of the Site. Separate agreements may be executed for any goods, products or services that users obtain, purchase or use on the Site.
If, at any time, Aeromexico omits to exercise its right pursuant to this Agreement, such omission shall not constitute a waiver of such right to exercise this and other rights at any other time or against any third party. Should any of the stipulations herein become invalid or unenforceable, such stipulation shall be eliminated without affecting the validity or enforceability of the remaining stipulations.
Any dispute whatsoever related to visits by users to or with the products acquired from aeromexico.com shall be submitted to confidential arbitration in Mexico City, Mexico, and the user accepts the exclusive jurisdiction of the court in force at the time of such proceedings. The arbitration judgment shall be obligatory for all parties and may be brought before any court with competent jurisdiction for the issue of a final judgment. To the greatest extent permitted by the corresponding legislation, no arbitration proceeding undertaken in accordance with this Agreement shall be connected to an arbitration proceeding related to another person subject hereto, whether through joint or separate arbitration proceedings.